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Terms and Conditions

This Agreement (“Agreement”) is between you company/ individual/ firm/ partnership/ body corporate), together with any company or other business entity you are representing, if any (hereinafter collectively referred as “Business Associate” or “you” or “User” or “Affiliate”); and SatelliteDeliveryDotCom a brand of Satellite Cargo Connexion Private Limited (hereafter referred to as “SCCPL”), a company registered under the Companies Act, 1956, having its registered office at C- 69, Christine Apartment, Near Hotel Highway Residence, Bamanwada, M.C. Chagla Road, Chakala, Vile Parle (East), Mumbai – 400099, offering ‘Courier, Cargo & Logistics Management Services’, under the name ‘satellitedelivery.com’ (hereinafter referred to as “Satellite” or “we” or “SCCPL” or “Company”, and together with the User or Affiliate referred jointly as the “Parties” and individually as a “Party”).


This Agreement comes into effect when you register to use the Services (as defined below), or click on “submit” box, and accept the terms and conditions provided herein.

By registering as a Business Associate, you signify your absolute, irrevocable and unconditional consent to all the provisions of this Agreement in its entirety. This Agreement constitutes a legally binding agreement between you and SCCPL. This Agreement defines the terms and conditions under which you are allowed to use the satellitedelivery.com website (“Website”) and Satellite Mobile Application (“Mobile App”), and how SCCPL will treat your account while you are a member. If you have any questions about our terms, feel free to contact us at [email protected]

You are advised to read this Agreement carefully. You expressly represent and warrant that you will not avail the Services if you do not understand, agree to become a party to, and abide by all of the terms and conditions specified below. Any violation of this Agreement may result in legal liability upon you. The Website/ Mobile App and the online/ offline services of SCCPL or its affiliates, provides access to our platform that facilitates working as an business associate where you can add your contacts who require our logistics services within India and in countries designated by SCCPL from time to time (“Service(s)”). This Agreement, among other things, provides the terms and conditions for use of the Services, primarily through a web-based practice management software hosted and managed remotely through the Website/Mobile App.

This Agreement is an electronic record in terms of Information Technology Act, 2000 and generated by a computer system, and does not require any physical or digital signatures. This Agreement is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing of the rules and regulations, privacy policy and terms of usage for access or usage of the website/ service.

SCCPL reserves the right to modify the terms of this Agreement, at any time, without giving you any prior notice. Your use of the Service following any such modification constitutes your agreement to follow and be bound by the terms of the Agreement, as modified.

Any additional terms and conditions, standard operating procedures (SOPs), service-level agreements (SLAs), terms of use, disclaimers and other policies applicable to general and specificareas of this Agreement, Website, Mobile App and/or Service shall be construed to form an integral part of this Agreement and any breach thereof will be construed as a breach of this Agreement.

Your access to use the Services will be solely at the discretion of SCCPL.


1.1 This Agreement is a master agreement which governs the relationship between the Parties in relation to one or more Services that are offered by SCCPL to the User, inter-alia as per the terms and specifications mentioned in Annexure-A (SCCPL Service Specifications). SCCPL authorizes the User to view and access the content available on the Website/Mobile App solely for ordering, receiving, delivering and communicating as per this Agreement. The contents of the Services, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website and Mobile App (collectively, "SCCPL Content"), are the property of SCCPL and are protected under copyright, trademark and other laws. User shall not modify the SCCPL Content or reproduce, display, publicly perform, distribute, or otherwise use the SCCPL Content in any manner, without the consent of SCCPL.

1.2 User shall not transfer or share (including by way of sublicense, lease, assignment or other transfer, including by operation of law) their log-in or right to use the Service to any third party. The User shall be solely responsible for the way anyone you have authorized to use the Services and for ensuring that all of such users comply with all of the terms and conditions of this Agreement. Any violation of the terms and/or conditions of this Agreement by any such user shall be deemed to be a violation thereof by you, towards which SCCPL shall have no liability or responsibility.

1.3 Multiple users are not permitted to share the same/single log-in. You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any log-in you use to access the Services.

1.4 You agree that any information you give to SCCPL will always be true, accurate, correct, complete and up to date, to the best of your knowledge. Any phone number used to register with the Service be registered in your name and you might be asked to provide supporting documents to prove the same.

1.5 You agree that you will not use the Services provided by SCCPL for any unauthorized and unlawful purpose. You will not impersonate another person to any of the aforesaid.

1.6 You agree to use the Services only for purposes that are permitted by: (a) the terms of usage as outlined herein; and (b) any applicable law, regulation and generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of goods, data or software to and from India or other relevant countries).

1.7 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by SCCPL, unless you have been specifically allowed to do so in a separate agreement with SCCPL.

1.8 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

1.9 You agree that you are solely responsible for (and that SCCPL has no responsibility to you or to any third party for) any breach of your obligations under this Agreement and for the consequences (including any loss or damage which SCCPL may suffer) of any such breach.

1.10 You expressly acknowledge and agree that your use of the Services is at your sole risk and that the Services are provided “as is” and “as available”, and SCCPL at its discretion, will provide any customization or modification.

1.11 You agree that this Agreement and the Services of SCCPL form a part of subject to any modification or be removed by SCCPL with change in government regulations, policies and local laws as applicable.
2.1 SCCPL shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any action taken by SCCPL, where the User has consented for the same.

2.2 SCCPL does not provide or make any representation, warranty or guaranty, express or implied about the Services. SCCPL does not verify any content or information provided by Users and to the fullest extent permitted by law disclaims all liability arising out of the User’s use or reliance upon the Services.

2.3 The Services of SCCPL may be linked to the services of third parties, affiliates and business partners. SCCPL has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such services or made available by/through our Services.

2.4 Notwithstanding anything contrary provided in this Agreement, in no event, including but not limited to negligence, shall SCCPL, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Services or the content, materials and functions related thereto, User’s provision of information via the Services, lost business or lost sales, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions of this Agreement or a User’s use of the Services exceed, in the aggregate INR 1, 000 (Indian Rupees One Thousand) only.

2.5 In no event shall the Protected Entities be liable for failure on the part of the Users to provide agreed Services. In no event shall the Protected Entities be liable for any activity in relation to the Services provided to a User.

2.6 The Protected Entities shall not be liable for any act or omission of any other person/ entity furnishing a portion of the Service, or from any act or omission of a third party, including those vendors participating in the Services, or for any unauthorized interception of your communications or other breaches of privacy attributable in part to the acts or omissions of the User or third parties, or for damages associated with the Service, or equipment that it does not furnish, or for damages that result from the operation of the User provided systems, equipment, facilities or services that are interconnected with the Service.

Each Party represents and warrants to the other Party that: (i) it has all necessary rights, powers and authority to enter into and perform this Agreement; and (ii) the entrance and performance of this Agreement by it shall not violate any applicable law and shall not breach any agreement, covenant, court order, judgment or decree to which such Party or by which it is bound.


4.1 The User (“Indemnifying Party”) hereby agrees to indemnify, defend and hold SCCPL, its affiliates, officers, directors, employees, contractors, sub-contractors, consultants, licensors, other third party service providers, agents and representatives (“Indemnified Party”) harmless from and against claims, demands, actions, liabilities, costs, interest, damages and expenses of any nature whatsoever (including all legal and other costs, charges and expenses) incurred or suffered (directly or indirectly) by the Indemnified Party, on account of: (a) Indemnifying Party’s access to or use of Services; (b) violation of this Agreement or any terms of use of the Services by the Indemnifying Party (and/or its officers, directors and employees); (c) violation of applicable law by the Indemnifying Party (and/or its officers, directors and employees); (d) wrongful or negligent act or omission of the Indemnifying Party (and/or its officers, directors and employees); (e) any third party action or claim made against the Indemnified Party, by reason of any actions undertaken by the Indemnifying Party (and/or its officers, directors and employees); and (f) any duties, taxes, octroi, cess, clearance charges and any other charge/levy by whatsoever name called, levied on the shipments.

4.2 The User undertakes to fully indemnify and hold the third party providing shipping and courier services (“Courier Company”) and Indemnified Party harmless in case of any breach of security procedures, breach of any term or condition of this Agreement, or breach of any applicable law, by the User (and/or its officers, directors and employees) and / or by its customers.

4.3 SCCPL will notify the User promptly of any such claim, loss, liability, or demand, and in addition to the User foregoing obligations, the User agrees to provide SCCPL with all reasonable assistance, at the User’s expense, in defending any such claim, loss, liability, damage, or cost.

5.1 Each Party shall at all times and at its/his/her own expense: (a) strictly comply with all applicable laws, now or hereafter in effect, relating to its/his/her performance of this Agreement; (b) pay all fees and other charges required by such applicable law; and (c) maintain in full force and effect all licenses, permits, authorizations, registrations and qualification from any authority to the extent necessary to perform its obligations hereunder.

5.2 The User hereby agrees and acknowledges that it shall be responsible for all warranties (whether express or implied) relating to the performance of Services, to the maximum extent permissible under applicable law.

6.1 Each Party may be given access to Confidential Information from the other Party in order to perform its obligations under this Agreement. The Party that receives Confidential Information shall be known as “Receiving Party”. The Party that discloses Confidential Information shall be known as “Disclosing Party”.

6.2 The Receiving Party acknowledges that the Confidential Information is received on a confidential basis, and that the Disclosing Party shall remain the exclusive owner of its Confidential Information and of Intellectual Property rights contained therein. No license or conveyance of any such rights to the Receiving Party is granted or implied under this Agreement.

6.3 The Receiving Party shall: (a) use the Confidential Information of the Disclosing Party only for purposes of complying with its obligations under this Agreement and, without limiting the generality of the foregoing, shall not, directly or indirectly, deal with, use, exploit or disclose such Confidential Information or any part thereof to any person or entity or for any purpose whatsoever (or in any manner which would benefit any competitor of the Disclosing Party) except as expressly permitted hereunder or unless and until expressly authorized in writing to do so by the Disclosing Party; (b) use reasonable efforts to treat, and to cause all its officers, agents, servants, employees, professional advisors and contractors and prospective contractors to treat, as strictly confidential all Confidential Information. In no event shall such efforts be less than the degree of care and discretion as the Receiving Party exercises in protecting its own valuable confidential information. Any contractors engaged by or prospective contractors to be engaged by the Receiving Party in connection with the performance of the Services shall be required to assume obligations of secrecy equal to or greater than the obligations that the Receiving Party has assumed in this Agreement with respect to the Confidential Information; (c) not, without the prior written consent of the Disclosing Party, disclose or otherwise make available the Disclosing Party’s Confidential Information or any part thereof to any party other than those of its directors, officers, agents, servants, employees, professional advisors, contractors or prospective contractors who need to know the Confidential Information for the purposes set forth herein; (d) not copy or reproduce in any manner whatsoever the Confidential Information of the Disclosing Party or any part thereof without the prior written consent of the Disclosing Party, except where required for its own internal use in accordance with this Agreement; and (e) promptly, upon termination or expiration of this Agreement, return and confirm in writing the return of all originals, copies, reproductions and summaries of Confidential Information or, or at the option of the Disclosing Party, destroy and confirm in writing the destruction of the Confidential Information (this sub-clause being applicable only on the User).

6.4 Provided, however that nothing herein shall restrict in any manner the ability of either Party to use or disclose Confidential Information owned by it in any manner whatsoever, and the obligations of confidentiality herein shall apply to each Party only to the extent that the Confidential Information or portion thereof is not owned by that particular Party.

7.1 The User acknowledges that the Intellectual Property rights in all the materials that have been developed by SCCPL and provided to the User, shall vest with SCCPL.

7.2 The User hereby agrees and acknowledges that the Intellectual Property rights in all the material created and developed by the User, including any material created and developed by the User for the performance of Services under the terms of this Agreement, shall vest with SCCPL.

7.3 All the Intellectual Property already developed and/or owned by each Party shall continue to vest with the concerned Party.

7.4 The Parties recognize that all third-party Intellectual Property rights are the exclusive property of their respective owners.

The User agrees and undertakes that, during the term of this Agreement, and for a period of 36 (thirty-six) months thereafter, it shall not directly or indirectly attempt in any manner to solicit, any client/customer, or to persuade any person, firm or entity which is a client/ customer/ supplier/ vendor/ partner of SCCPL, to cease doing business or to reduce the amount of business which any such client/ customer/ supplier/ vendor/ partner has customarily done or might propose doing with SCCPL.

9.1 This Agreement shall come into force on and from the date from which the User started procuring Services in any form or capacity, and shall remain in existence while the User is a user of any of the Services in any form or capacity, until terminated by either Party in accordance with the provisions of this Agreement.

9.2 The User can request for termination of the Agreement at any time with a 30 (thirty) day prior written notice subject to the provisions in the annexure for the Services undertaken. During this notice period, SCCPL will investigate and ascertain the fulfilment of any ongoing Services and pending dues related to fees or any other amount payable by the User. The User shall be obligated to clear any dues with SCCPL for any of its Services which the User has availed in accordance with this Agreement. SCCPL shall not be liable to the User or any third party for any termination of User’s access to the Services.

9.3 SCCPL reserves the right to immediately terminate this Agreement in cases where: (a) the User breaches any terms and conditions of this Agreement; (b) SCCPL believes in its sole discretion that the User’s actions may cause legal liability for such User or for SCCPL or are contrary to the terms of use of the Services, or terms of this Agreement; and (c) SCCPL deems fit for its own convenience, without providing any reason.

9.4 Once temporarily suspended, indefinitely suspended or terminated, the User shall not continue to use the Services under the same account, a different account or re-register under a new account, unless explicitly permitted by SCCPL.

SCCPL may restrict, suspend or terminate the account of any User who abuses or misuses the Services. Misuse includes creating multiple or false profiles, infringing any Intellectual Property rights, violating any of the terms and conditions of this Agreement, or any other behaviour that SCCPL, in its sole discretion, deems contrary to its purpose. In addition, and without limiting the foregoing, SCCPL has adopted a policy of terminating accounts of Users who, in SCCPL’s sole discretion, are deemed to be repeat infringers of any terms of use even after being warned by it.


11.1 This Agreement shall be governed by the laws of India and subject to the Clause below, the courts of Mumbai Jurisdiction shall have exclusive jurisdiction to determine any disputes arising out of, under, or in relation, to the provisions of this Agreement.

11.2 Any dispute arising under this Agreement shall be settled by arbitration to be held in Mumbai Jurisdiction in accordance with the (Indian) Arbitration and Conciliation Act, 1996, in English language, and shall be heard and determined by a single arbitrator appointed by SCCPL. The decision of the sole arbitrator shall be final, conclusive and binding on the Parties. Notwithstanding the foregoing, nothing contained herein shall be deemed to prevent either Party from seeking and obtaining injunctive and/or equitable relief from any court of competent jurisdiction.


The invalidity or unenforceability of any provision in this Agreement shall in no way affect the validity or enforceability of any other provision herein. In the event of the invalidity or unenforceability of any provision of this Agreement, the Parties will immediately negotiate in good faith to replace such a provision with another, which is not prohibited or unenforceable and has, as far as possible, the same legal and commercial effect as that which it replaces.


13.1 Neither Party shall be liable for any failure or delay in performance of any obligation, under this Agreement to the extent that such failure or delay is due to a Force Majeure Event. The Party having any such cause shall promptly notify the other Party in writing of the nature of such cause and the expected delay. 13.2 If, however, it is not feasible for a Party to prevent the occurrence of the Force Majeure Event as a result of which that Party is prevented from performing its obligation for more than 30 (thirty) days due to such Force Majeure Event (“Aggrieved Party”), the other Party may decide to release the Aggrieved Party from performing its obligation hereunder or may modify the relevant provisions of this Agreement affected by the Force Majeure Event so long as the Force Majeure Event continues, in order to enable the Aggrieved Party to perform its other obligations hereunder as so modified. However, in the event, Force Majeure Event continues for a period of more than 60 (sixty) days, the Aggrieved Party may terminate this Agreement with a written notice to the other Party.

14.1 This Agreement, the annexures and any other documents entered into or delivered as contemplated in this Agreement herein sets out the entire agreement and understanding between the Parties with respect to the subject matter hereof. Unless otherwise decided by SCCPL, the annexures containing specific terms of use supersedes all general terms of the Agreement, previous letters of intent, heads of terms, prior discussions and correspondence exchanged between the Parties in connection with the Agreement referred to herein. Similarly, unless otherwise decided by SCCPL, the SOPs/SLAs issued in furtherance to this Agreement, shall supersede the provisions of this Agreement and of the annexures.

14.2 This Agreement and the rights and obligations herein shall not be assigned by the User, without the written consent of SCCPL.

14.3 The provisions which are by their nature, intended to survive the termination of this Agreement, shall survive the termination of this Agreement.


Nothing in this Agreement (or any of the arrangements contemplated herein) shall be deemed to constitute a partnership between the Parties hereto, nor, except as may be expressly provided herein, constitute any Party as the agent of another Party for any purpose, or entitle any Party to commit or bind another Party in any manner.

No failure or delay by the Parties in exercising any right or remedy provided by law under or pursuant to this Agreement shall impair such right or remedy or operate or be construed as a waiver or variation of it or preclude its exercise at any subsequent time and no single or partial exercise of any such right or remedy shall preclude any other or further exercise of it or the exercise of any other right or remedy. The rights and remedies of the Parties under or pursuant to this Agreement are cumulative, may be exercised as often as such Party considers appropriate and are in addition to its rights and remedies under the general laws of India.

The Parties shall be entitled to seek and enforce specific performance of this Agreement, in addition to any other legal rights and remedies, without the necessity of demonstrating the inadequacy of monetary damages.

Save as expressly provided otherwise in this Agreement, neither Party shall be liable under or in connection with this Agreement for any loss of income, loss of profits or loss of contracts, or for any indirect or consequential loss or damage of any kind, in each case howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

19.1 If any User has any question, issue, complaint regarding any of our Services, such user will contact SCCPL Customer Service Coordinator on our Toll-Free No. 18002678989 write to [email protected]

19.2 If a User has any questions concerning SCCPL, the Services, this Agreement, or anything related services issues, it/he/she may reach at the following email address: [email protected] or via contact SCCPL Toll-Free Number available on our website www.satellitedelivery.com/ contact

19.3 The User hereby agrees and provides his consent to receive communications, correspondences, updates, notifications, etc. from SCCPL through email, SMS, Whats-app and any other mode as agreed by the Parties from time to time. The Parties agree that the said communications, correspondences, updates, notifications, etc. will be legally binding on them.

19.4 Notwithstanding anything provided contrary in this Agreement, the User hereby agrees, provides its/his/her consent and further authorizes SCCPL to share its/his/her relevant details and documents (including but not limited to business/registered name(s), phone number(s), address(es), email-id(s), bank account details, KYC documents, etc.) with the concerned judicial authority, court, police, complainant, etc. (as the case may be) in the event of a complaint been filed against the User or dispute been raised in relation to the shipment(s) made by the User.


20.1 Definitions: In this Agreement, including in the recitals hereof, the following words, expressions and abbreviations shall have the following meanings, unless the context otherwise requires: “Confidential Information” means, with respect to each Party, any information or trade secrets, schedules, business plans including, without limitation, commercial information, financial projections, client information, administrative and/or organizational matters of a confidential/secret nature in whatever form which is acquired by, or disclosed to, the other Party pursuant to this Agreement, and includes any tangible or intangible non-public information that is marked or otherwise designated as ‘confidential’, ‘proprietary’, ‘restricted’, or with a similar designation by the disclosing Party at the time of its disclosure to the other Party, or is otherwise reasonably understood to be confidential by the circumstances surrounding its disclosure, but excludes information which: (i) is required to be disclosed in a judicial or administrative proceeding, or is otherwise requested or required to be disclosed pursuant to applicable law or regulation, and (ii) which at the time it is so acquired or disclosed, is already in the public domain or becomes so other than by reason of any breach or non-performance by the other Party of any of the provisions of this Agreement; “Force Majeure Event” includes act of God, war, civil disturbance, strike, lockout, act of terrorism, flood, fire, explosion, epidemic/pandemic or legislation or restriction by any government or other authority, or any other similar circumstance beyond the control of any Party, which has the effect of wholly or partially suspending the obligations hereunder of the Party concerned; and “Intellectual Property” means any patent, copyright, trademark, trade name, service mark, service name, brand mark, brand name, logo, corporate name, domain name, industrial design, any registrations and pending applications thereof, any other intellectual property right (including without limitation any know-how, trade secret, trade right, formula, computer program, software, database and data right) and any goodwill associated with the business.

20.2 Interpretation: Unless the context of this Agreement otherwise requires: (a) heading and bold typeface are only for convenience and shall be ignored for the purpose of interpretation; (b) other terms may be defined elsewhere in the text of this Agreement and, unless otherwise indicated, shall have such meaning throughout this Agreement; (c) references to this Agreement shall be deemed to include any amendments or modifications to this Agreement, as the case may be; (d) the terms “hereof", “herein”, “hereby”, “hereto” and derivative or similar words refer to this entire Agreement or specified Clauses of this Agreement, as the case may be; (e) references to a particular section, clause, paragraph, sub-paragraph or schedule, exhibit or annexure shall be a reference to that section, clause, paragraph, sub- paragraph or schedule, exhibit or annexure in or to this Agreement; (f) reference to any legislation or law or to any provision thereof shall include references to any such law as it may, after the date hereof, from time to time, be amended, supplemented or re-enacted, and any reference to statutory provision shall include any subordinate legislation made from time to time under that provision; (g) a provision of this Agreement must not be interpreted against any Party solely on the ground that the Party was responsible for the preparation of this Agreement or that provision, and the doctrine of contra proferentem does not apply vis-à-vis this Agreement; (h) references in the singular shall include references in the plural and vice versa; and (i) references to the word “include” shall be construed without limitation.